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FAQ

FAQ


HOW IS HAMEED DIRECT DIFFERENT FROM OTHER SITES?

We are customer focused and work hard to serve you with the best deals.

Why Customers Love Us:

  • Quality products
  • Swift delivery
  • Lowest prices

HOW MUCH IS SHIPPING?

  • FREE DELIVERY   

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCTS?

We process orders within 0-48 hours.

Based on our historical data, shipping time is around 2-5 days if you are using express shipping.

However, in rare occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.

HOW CAN I GET HELP WITH MY ORDER?

24/7 Ticket and Email Support -  hameeddirect@gmail.com

(Unexpected delays can cause a maximum of 2 workings days response time)


WHAT METHOD OF PAYMENTS ARE ACCEPTED?

We accept all major credit cards as secure payment methods.

HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCT?

We have a dedicated sourcing team that works directly with selected manufacturers abroad.

We test everything before we send it to you.

WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

An order confirmation email will be sent to the email address used to place the order, only moments after your order has been completed.

If you did not receive an order confirmation email, you may have incorrectly typed your email address.

Some email providers may mark our emails as spam or completely block them.

We suggest that you also check your spam folder if our emails are not shown in your inbox.

Please make sure to add our emails to your safe list.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. 


Making A Purchase


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Prices: Unless stated to be fixed for a stated period, Hameed Direct LTD reserves the right to change prices at any time without prior notice. All prices are including VAT.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Hameed Direct Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Hameed Direct LTD reserves the right to treat orders from Customers outside of the UK on an individual basis.

Credit Card Security


Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via ShopifyPay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

  • Visa
  • Mastercard
  • Visa Electron
  • Visa Debit


About Us


Our mission is to bring people together by sharing the wonders of the world. Every task has a solution; and we're here to help.



FREE UK Delivery

2-5 Days Delivery On UK Orders

Easy Returns

Enjoy 14 Day Money Back Guarantee

Aftercare

100% Support On Any Questions With Your Item

Email Us Anytime

24/7 Support At hameeddirect@gmail.com