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Refunds & Returns Policy

REFUND POLICY

Feel At Ease With Our 14 Day Money Back Guarantee Policy.

  • Return the new, unopened/opened items to us within 14 calendar days of delivery. Simply contact our support team at hameeddirect@gmail.com if you have any questions regarding your return. 

 

  • Any product you return must be in the undamaged condition you received it and in the original packaging. Please keep the receipt/proof of purchase. 

 

  • Please be considerate when placing your order to choose the correct size, colour, or option, of your product to avoid any returns for exchanges. 

  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item. 

    • We do not accept rejected or refused packages, abandoned packages, and packages returned outside of the designated return process.

     

    • We ONLY cover the return postage fee IF the item is incorrect, damaged by the carrier, or defective in another way.
    • We do NOT cover the return postage fee if the customer purchased the wrong product, it doesn't fit, or they no longer want the item.
    To begin a return, within 14 calendar days of delivery, Reach out to our customer support team at hameeddirect@gmail.com to confirm the return.
      OUR Guarantee
      -14 Day Money Back Guarantee: We have you covered - Any issues? We'll return your money back to you, effective immediately upon return!
      -24/7 Customer support: You can contact us at anytime and we will get back to you! See more at our Contact Us page.

      -Easy Returns: Our 3 STEP return setup makes it fast and super easy to return your item and get your money back!
      1. Contact Us 
      2. We issue your return label 
      3. You send it Off & receive your money back within 3-5 working days! 
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      You must receive a authorisation number by emailing hameeddirect@gmail.com before a return or exchange can be initiated.

       



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      24/7 Support At hameeddirect@gmail.com