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Shipping Information Policy


Shipping policy

 

We proudly offer FREE Express UK Shipping via Hermes or Priority Shipping with Royal Mail. Please note that we require 0-48 hours on average to fulfil your order before dispatching it. We are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region and the shipping option, the estimated delivery time is shown below. Please keep in mind that holidays or custom holds may delay the delivery time. 

100% Guarantee: No matter where you live, you’re 100% sure to receive your package. If it ever gets lost, we will reship you a brand new one, or we will refund you.

The shipping time consists of two sections:

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 0-48 hours after the order is placed and the payment is received. 
  • Shipping Time: The time taken to arrive to destination after dispatch from our warehouses for FREE Shipping is 2-5 days.
  • Verification Time:  If your billing information does not match with your shipping information, we may extend our processing time up to 5 days to protect our customers and Hameed Direct. We will do our best to expedite this by contacting you to ensure there was no errors upon checkout.

At Hameed Direct, we celebrate the art of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

Tracking your Order:

Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country. Please allow up to 1 - 2 working days for the tracking information to show.

Wrong Address Notice:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at hameeddirect@gmail.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Hameed Direct, you become eligible for our 14 Day Money Back Guarantee, to see the specifics of this guarantee please view the link below

For more info on Refunds & Returns click the link: https://www.hameeddirect.com/pages/refunds-returns-policy

FREE UK Delivery

2-5 Days Delivery On UK Orders

Easy Returns

Enjoy 14 Day Money Back Guarantee

Aftercare

100% Support On Any Questions With Your Item

Email Us Anytime

24/7 Support At hameeddirect@gmail.com